Shipping Policy

Last updated: October 23, 2026

This Shipping Policy applies to all orders placed at pupperpouch.shop, including the Pupper Pouch hoodie and the Pet Tunnel & Bed.

Free shipping on every order

Every order ships free, with no minimum spend. We ship worldwide using standard tracked shipping.

Order processing

Orders are processed and dispatched within 1–3 business days (Monday–Friday, excluding public holidays) after your order is placed. Orders placed on weekends or holidays are processed on the next business day. You will receive an email with your tracking number as soon as your order ships.

Delivery times

Standard delivery usually takes 4–8 business days from the date of shipment, depending on your location. Delivery times are estimates and may vary during peak periods (November through January) or due to weather conditions and carrier delays beyond our control. Tracking information may take 24–48 hours to update after the first carrier scan. If your tracking has not updated for more than 7 business days, please contact us and we will investigate on your behalf.

High-demand periods

During busy periods, such as launches, holidays and seasonal peaks, we can receive many times our usual number of orders. When that happens, dispatch can take longer than 1–3 business days and delivery longer than 4–8 business days, and we cannot promise a specific dispatch or delivery date. Because every order ships free, we use standard tracked shipping rather than express services, so delivery times during these periods will vary. Orders are fulfilled in the order they were received, and we will email your tracking number the moment your order ships. Our 30-day money-back guarantee still applies once your order reaches you. Once an order has been fulfilled and handed to the carrier, it can no longer be cancelled or refunded while it is in transit. If you no longer want it, you can return it under our Refund Policy after it arrives, and we will refund you once the return has been received.

Orders with multiple items

Bundle orders and orders with more than one item may arrive in separate packages with separate tracking numbers.

Shipping address

Please check your shipping address carefully at checkout. If you notice a mistake, email us as soon as possible. We can update the address only before your order ships. We are not responsible for orders delivered to an incorrect address provided at checkout, and packages returned to us because of an incorrect or incomplete address may need to be reshipped at your cost.

International orders, customs and duties

Orders shipped outside the United States may be subject to import duties, taxes or customs fees charged by the destination country. These charges are not included in your order total and are the responsibility of the recipient. Customs processing can also add time to delivery.

Lost, stolen or damaged packages

If your tracking shows your order as delivered but you cannot find it, please check with neighbors and your local carrier first, then contact us within 7 days of the delivery date and we will help you open a claim with the carrier. If your order arrives damaged, please email us within 7 days of delivery with your order number and photos of the item and packaging.

If you added Shipping Protection at checkout and your package is lost in transit, stolen after delivery or damaged in transit, contact us within 30 days of the estimated delivery date and we will send a free replacement or issue a refund for the affected items.

Contact us

For any shipping questions, email us at pupperpouch@outlook.com. We typically respond within 1–2 business days.

Pupper Pouch
30 N Gould St, Ste N, Sheridan, WY 82801, United States